Refund policy

• Payment was captured, but Stars were not delivered.
• The order stayed unresolved beyond the normal support review window.
• A confirmed technical issue on our side prevented fulfillment.

• Delivery completed to the @username submitted at checkout.
• The customer entered the wrong recipient details.
• The request is linked to abuse, fraud, or payment reversals.

• Your ticket ID or request ID.
• Payment confirmation or transaction reference.
• A concise description of what went wrong and when you paid.

Support checks each request against payment, risk, and delivery logs. Submit the request through the support form on the website or by email at support@quackstars.com. We may ask for extra details if the payment provider or our records do not clearly explain the order outcome.

Review time depends on payment-provider confirmation windows and case complexity. Approved refunds are sent through the original payment route or the return method supported by the provider.

To reduce avoidable disputes, verify the @username and order details before confirming payment.